Responsible Gaming
Our Commitment to Safe Gaming
Gambling Should Be Entertainment
At alto.net.nz, we believe that online casino gaming should be an enjoyable form of entertainment only. Gambling should never be viewed as a way to earn money, solve financial problems, or escape from difficulties. If you find yourself relying on gambling as income or as a coping mechanism, please seek help immediately.
Age Verification
You must be 18 years of age or older to access and use online casino services in New Zealand. This is a legal requirement. We take age verification seriously and reserve the right to request proof of age at any time.
If you are under 18, you are not permitted to gamble on this website. Parents and caregivers are encouraged to monitor online activity and use parental controls.
Warning Signs of Problem Gambling
Do you recognize any of these signs in your own behaviour? If so, it may be time to seek support:
- Constantly thinking about gambling or planning the next gambling session
- Needing to gamble with larger amounts to achieve the same excitement
- Chasing losses by gambling more to win back money you've lost
- Hiding gambling activity or lying to friends and family about how much you gamble
- Experiencing mood swings related to gambling wins and losses
- Neglecting work, family, relationships, or other responsibilities due to gambling
- Using gambling to escape problems, stress, anxiety, or depression
- Borrowing money to gamble or gambling with money needed for essentials
- Feeling irritable or anxious when unable to gamble
- Unsuccessful attempts to cut down or stop gambling
Self-Help Tools & Responsible Gaming Features
Most reputable online casinos offer tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose in a given period
- Reality Checks: Regular pop-up reminders of how long you've been gambling and how much you've wagered
- Time-Out (Cool-Off): Take a short break from gambling for a set period without closing your account
- Self-Exclusion: Voluntarily ban yourself from accessing casino services for a specified duration (typically 6 months to 5 years)
- Account Closure: Permanently close your account if you wish to stop gambling entirely
We encourage you to use these tools proactively to manage your gaming activity responsibly.
Get Help – Support Organizations for New Zealand
If you're concerned about your gambling or someone else's, please reach out to one of these organizations:
Problem Gambling Foundation (New Zealand)
Phone: 0800 664 262 (Free call, 24/7)
Website: www.pgf.nz
The leading organization in NZ providing free, confidential support for problem gambling.
Gambling Helpline
Phone: 0800 654 655
Free telephone counseling and support available to anyone affected by gambling harm.
Samaritans New Zealand
Phone: 1737 (Free call, 24/7)
Website: www.1737.org.nz
Emotional support for anyone in crisis, including those struggling with gambling and mental health.
GamCare (United Kingdom)
Website: www.gamcare.org.uk
Provides free information and counseling for problem gambling across the UK and internationally.
GamStop (United Kingdom)
Website: www.gamstop.co.uk
A free national self-exclusion scheme for UK online gambling.
Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au
Provides information and referrals for gambling problems in Australia.
If You Need Help, Reach Out Today
Problem gambling is treatable, and help is available. You don't have to struggle alone. Whether you're experiencing gambling difficulties yourself or are concerned about someone else, please contact one of the support organizations listed above. Speaking to a counselor is confidential, free, and can be the first step towards recovery.
Remember: Seeking help is a sign of strength, not weakness.